CM - IT (Senior) After Sales Service Consultant (S/4HANA Service) (m/f/d)

Publicada 18 de Septiembre

About us:

At Jungheinrich Digital Solutions Spain, our international teams collaborate across digital, technical and specialised corporate domains to support Jungheinrich's global business. As part of the company's Business Excellence Center network, we help drive innovation, operational excellence and continuous improvement across the Group. Here, you will find an international environment, exciting challenges and opportunities to grow while making a real impact.

About the role:

We are seeking an Senior SAP After Sales Service Consultant with +3 years of experience to support and further develop our global service and after-sales processes within SAP environments.

You will play a key role in designing, implementing, optimizing, and supporting SAP Service solutions with a focus on SAP S/4HANAService. The role includes close collaboration with business stakeholders, service organizations, process owners, and IT teams to deliver scalable and sustainable service management solutions. Join us and be part of a great team where "WE" come first. :)

Key Responsibilities:

  • Leading and supporting SAP Service transformation and rollout projects.
  • Supporting the transition from SAP ERP towards SAP S/4HANA Service.
  • Analyzing business requirements and translating them into SAP Service solutions.
  • Designing and optimizing end-to-end service and after-sales processes.
  • Configuring and customizing SAP Service applications.
  • Creating functional specifications, user stories, test concepts, and test specifications.
  • Providing expert consulting, troubleshooting, and 2nd-level support.
  • Collaborating with business, service operations, logistics, finance, and IT teams.
  • Participating in Scrum ceremonies and agile project delivery.
  • Driving process harmonization, standardization, and continuous improvement initiatives.

Requisitos mínimos

Requirements:

  • Bachelor’s or Master’s degree in Business Informatics, Information Technology, Computer Science, Business Administration, Engineering, or a comparable qualification; equivalent professional experience may also be considered.
  • At least 3 years of experience in a similar role
  • SAP functional consulting experience in SAP CS and in SAP CRM and/or SAP S/4HANA Service: SAP Configuration and Customizing, Functional Specifications, User Story Creation, Test Concepts and Test Specifications, Incident and Problem Management, 2nd Level Support.
  • Experience as a Service Process Consultant in transformation environments: Requirements Engineering, Business Process Analysis, and as plus with Service Process Design and Optimization.
  • Experience with international SAP rollouts and business transformation initiatives: Service Transformation Programs.
  • Strong background in service operations and after-sales business processes: After-Sales Service Management, Service Order Management, Warranty Management.
  • Fluent English (written and spoken).

Soft skills:

  • Excellent verbal and written communication skills.
  • Ability to communicate effectively with business stakeholders, technical teams, and management.
  • Strong workshop facilitation, presentation, and moderation skills.
  • Ability to work successfully in international and cross-functional environments.

Nice to have:

  • Service Process Design and Optimization
  • Integration with SAP SD
  • Integration with SAP MM
  • Integration with SAP Asset Management
  • S/4HANA Transformation Experience
  • Rollout Project Experience
  • SAP Fiori, SAP UI5
  • SAP Solution Manager
  • JIRA, Confluence, Miro
  • Agile Project Management
  • Scrum Methodologies
  • IT Service Management Knowledge
  • SAP S/4HANA Service Certification
  • SAP CRM Service Certification
  • Scrum / Agile Certification
  • ITIL Foundation Certification

What do we offer?

  • Cross-cultural environment (over 20 nationalities working together).
  • Friendly atmosphere and excellent team spirit.
  • Challenging and creative environment
  • Flexible work schedule.
  • Home office.
  • A great new office located in Gran Vía!


Looking forward to hearing from you!

Jungheinrich Digital Solutions is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace where diverse perspectives are welcomed, people are treated with respect, and everyone has equal opportunities to contribute and succeed, regardless of age, gender, marital status, ethnicity, religion, physical or mental condition, or sexual orientation.

All employment decisions are based on qualifications, merit and business needs.